FAQ

FAQ

Frequently Asked Questions

Shipping

How long does delivery usually take?

Orders placed on our website are typically dispatched within 1-2 business days. Delivery time depends on your location, and it may take between 7-14 days. You can track your order through our shipping partners or check the status directly on our website.

How can I track my order?

Once your order is shipped, you will receive a notification from our shipping partners with tracking details. You can also track your order via the Track Order option in the website footer.

What are the shipping costs?

Shipping costs vary based on the delivery address. You will be able to see the exact shipping charges during checkout, before placing your order.

Can I update my shipping address or phone number after placing an order?

Unfortunately, once an order has been placed, the shipping details cannot be changed. If needed, you can cancel the order and place a new one. If the order cannot be canceled and is undeliverable, it will be returned to us.

 

What are the shipping costs?

Shipping costs vary based on the delivery address. You will be able to see the exact shipping charges during checkout, before placing your order.

Refund

Which products can be returned?

All products purchased from our website are eligible for return, subject to our return policy.

What should I do if my payment fails?

Make the payment again after ensuring the details you have entered are correct, including shipping addresses, account details, and passwords.  if your amount is debited from your bank account after a payment failure, it will be credited back within 7–10 business days

How long does it take to receive a refund after cancellation?

Refunds typically take 7-10 business days to process after a cancellation request is submitted.

What if my area is not serviceable for returns?

If your area is not serviceable for returns, please contact our support team at support@azpirehome.com for assistance.

Cancellation

Can I cancel my order?

Yes, you can cancel your order as long as it hasn't been processed, usually within 24-48 hours. Once the order is dispatched, you will need to receive it and initiate a return.

Will I get a full refund if I cancel my order?

Yes, if you cancel your order before it is processed, you will receive a full refund.

How do I cancel an order before delivery?

To cancel an order, log in to your account on our website, locate the order, and click on "Cancel." You will need to provide a reason for cancellation.

Payment

What payment methods are accepted?

We accept credit/debit cards, UPI, net banking, and Cash on Delivery (for eligible products).

Are there any hidden costs, like sales tax?

No, all prices displayed on our website are inclusive of all applicable taxes.

How can I receive a Cash on Delivery refund?

Once your return is processed, our team will contact you to collect your bank details. Your refund will be credited to your account within 7-10 business days.

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